Refund policy
RETURNS, REFUNDS, AND CANCELLATION POLICY
Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please note that we do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping, Tracking, and Fulfillment Policy and our Refunds, and Cancellation Policy. Please review our Returns and Refunds, and Cancellation policy below:
1. Return Eligibility
2. Refunds and Exchanges
3. Damaged or Defective Items
4. Order Cancellation
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1. RETURN ELIGIBILITY
• Custom Items All items are considered final sale and are not eligible for returns, refunds, or exchanges. We encourage you to review all order details carefully before placing your order.
2. REFUNDS AND EXCHANGES
Please note that due to the nature of our products and for hygiene and safety reasons, all sales are final.
We do NOT offer refunds or exchanges on any products once they have been purchased. This policy is in place to protect all customers and ensure that every item is brand new and unused. We ask that you carefully review your order before completing your purchase. This includes verifying product type, texture, length, and quantity, as we are not responsible for customer order errors.
If you believe you received the wrong item, you must contact us within 24 hours of receiving your order. In this case, you will be required to submit clear, unaltered photos of the product in its original, unopened packaging for review. If the product packaging has been opened or altered in any way, the item is no longer eligible for review or any potential resolution.
All of our hair products undergo a strict quality control process prior to shipping. If your package is damaged during delivery, please contact us immediately so we can assist in filing a claim with the shipping carrier. However, damage caused during transit does not qualify for a refund or exchange from our store.
Custom items, such as wigs or hair extensions that are colored, styled, or made to order, are final sale and not eligible for refund or exchange under any circumstance.
By completing your purchase, you acknowledge and agree to this No Refund or Exchange Policy. If you have any questions prior to ordering, please contact us at Diamondhairco16@gmail.com . We’re here to help you make the right choice with confidence.
3. DAMAGED OR DEFECTIVE ITEMS
At DiamondzHairCo , we take great pride in the quality of our hair products and inspect each item thoroughly before shipping. However, if you receive an item that appears to be damaged or defective, we ask that you notify us within 24 hours of delivery so that we can promptly address the issue.
To report a damaged or defective product, please contact us at [your email or phone number] within the 24-hour window and include your order number along with clear, unedited photos and/or videos showing the issue. The product must be in its original packaging, unworn, and unaltered. If the packaging has been opened, the product installed, brushed, washed, or tampered with in any way, we will be unable to verify the condition and the item will no longer qualify for review.
Once your claim is submitted, we will review the information and determine whether it qualifies as a manufacturing defect or shipping damage. If it is determined to be a valid issue, we will work with you to find an appropriate resolution, which may include a replacement or store credit. We do not issue refunds.
Please note that shedding, tangling, or dissatisfaction with texture or color that results from natural variation or improper handling does not constitute a defect. Color and texture may vary slightly from bundle to bundle due to the nature of real human hair. These variations are not considered defects.
By placing an order with us, you acknowledge and agree to this Damage and Defective Items Policy. If you have any concerns before or after placing your order, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our service.
4. ORDER CANCELLATION
We understand that situations may arise where you need to cancel an order. However, due to the high demand and fast processing of our products, all orders are considered final once they are placed. We do not allow cancellations after an order has been confirmed and payment has been processed.
If you realize there is an issue with your order, such as an incorrect item or shipping address, please contact us immediately at [your email or phone number]. If your order has not yet entered the processing or shipping stage, we will do our best to assist with an update or correction. However, we cannot guarantee changes can be made once the order has begun fulfillment.
Custom orders, including wigs or hair that is colored, styled, or made to order, cannot be canceled under any circumstances once processing has begun. These items are created specifically for you and cannot be resold.
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Thank you for taking the time to understand our Returns, Refunds,, Damage, and Cancellation Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.